Your next step starts here.
Choose your application, prepare your documents and speak with our team.
HELP & RESOURCES · GETTING STARTEDA clear start.
A prepared payment.Choose the right application, prepare the information we need and understand each step before you move funds.
Clear information and complete documents help you prepare for review. CHOOSE YOUR PATH The right place to begin.
01 / BUSINESS Business application
For companies preparing eligible cross-border collections, currency exchange or payments.
- Company details and business activity
- Ownership and authorised representatives
- Purpose and expected transaction activity
02 / PERSONAL Personal application
For individuals discussing eligible personal transfers and currency exchange requirements.
- Identity and residential details
- Source and purpose of funds
- Recipient and destination information
03 / EXISTING CLIENTS Payment request
For existing clients providing details of a proposed disbursement for review.
- Remitter and transaction details
- Beneficiary payment instructions
- Invoice or other supporting records
Applications open in MultiPay’s existing Jotform forms. Submission is a request for review, not approval of an account, route or transaction. Follow the current form instructions, including any referrer field.
PREPARE ONCE, PREPARE WELL A practical document checklist.
Requirements vary by applicant and transaction. Use this guide to prepare; the application form and our review team will confirm what is required.
BUSINESS Company and ownership
- Registration details and business address
- Description of products, services and countries of operation
- Directors, beneficial owners and ownership structure
- Identification and authority for representatives
- Relevant invoices, contracts and source-of-funds records
PERSONAL Identity and payment purpose
- Valid identification as specified in the application
- Current residential address and requested evidence
- Reason for the transfer or exchange
- Source-of-funds evidence where requested
- Beneficiary details and supporting invoice or records
Make your documents easy to review.
Use clear, complete copies. Keep legal names consistent across the form and supporting records. Explain differences rather than altering documents. Our team may request further information, certification or a translation.
FROM APPLICATION TO RECONCILIATION Know what happens next.
01 Apply & verify
Complete the relevant form. Our team assesses your information and requests clarification where needed.
02 Describe the payment
Confirm the amount, currencies, purpose, destination and beneficiary. Any digital-asset requirement needs separate confirmation.
03 Review your quote
Check the rate, fees, expected recipient amount, validity and conditions before accepting.
04 Fund as instructed
Use only the instructions confirmed for your reviewed transaction. Do not transfer funds simply because you submitted a form.
05 Processing & settlement
Timing depends on the route, receipt of funds, review, banks and any applicable network conditions.
06 Retain your records
Keep the quote, transaction reference, payment confirmation and supporting documents.
BEFORE YOU SEND A short check can prevent a costly mistake.
CHECK THE RECIPIENT Verify independently
Confirm the beneficiary’s legal name and payment details through a trusted contact channel, especially if an invoice or account has changed.
CHECK THE INSTRUCTIONS Use the agreed route
Confirm the amount, currency, reference and funding account. Ask before using a different payer or third-party account.
PROTECT YOUR INFORMATION Use the designated process
Send identity and financial records only through the application or verification channel confirmed by our team. Never share passwords, one-time codes or wallet recovery phrases.
Multi-currency and USDT enquiries: tell us your sending and receiving currencies and whether you want fiat settlement or direct USDT delivery. For agreed fiat-to-fiat payments, MultiPay may arrange the intermediate digital-asset steps; you do not need to operate them yourself. For direct USDT transfers, confirm availability, the supported network, destination address and total charges before sending. USDT is a digital asset, not the same as a USD bank balance. Digital-asset transfers may be difficult or impossible to recover if sent incorrectly.
Read ASIC Moneysmart’s crypto-asset guidance ↗QUICK ANSWERS Before you apply.
Does submitting the form mean I am approved?
No. An application is assessed before approval. A particular payment, currency or route may also require a separate review.
How long will verification take?
Timing depends on the application, supporting records and any further checks. Ask our team about your application; no fixed approval time is promised here.
What if I do not have a requested document?
Contact our team before submitting an incomplete or inaccurate record. Explain what is unavailable so the review team can advise whether an alternative can be considered.
Read our Privacy Policy, Terms & Conditions, Refund Policy and Accessibility Statement.
WE’RE HERE TO HELP Ready for your next step?
Start with the application that matches your circumstances, or ask our team for help before submitting.
Choose an applicationServices are subject to eligibility, verification and availability.